Here at Marimbashop, we want you to be completely happy with your purchase. You are entitled to a
refund or repair for faulty products under EU Consumer Law. With this in mind, we are pleased to offer a
14-day return policy.
After the 14-day return period, your purchase is still protected under EU Consumer Law and the
manufacturer’s warranty period. However, we can only offer a refund or exchange/credit if an item has a
major problem.
This is when the item(s):
 Has a problem that would have stopped a customer from buying the item if they have known about
it prior to purchase
 Is deemed unsafe for use or unusuable due to fault
Is significantly different from the sample or description
 Doesn’t work how we said it would, and cannot be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. After the
14-day return period, we cannot offer you a refund for change of mind.